Quicken & QuickBooks Settings Update

As Seaboard Federal Credit Union completes its system conversion, you will need to modify your Quicken and QuickBooks settings to ensure the smooth transition of your data. Please reference the dates next to each task as this information is time sensitive.

To complete these instructions, you will need your User ID and Password for each Financial Institution.

You should perform the following instructions exactly as described and in the order presented. If you do not, your home banking connectivity may stop functioning properly. This conversion should take 15–30 minutes.

Thank you for making these important changes!

Instructions for Quicken

Quicken for Windows Quicken for Mac

Instructions for QuickBooks

QuickBooks for Windows QuickBooks for Mac

Common Post-Update Issues

Here are a few of the most common issues you may experience after updating Quicken or QuickBooks. If you need further assistance, please contact us and we'll be glad to help you in any way we can.

Issue 1: Duplicate Transactions After Completing Reactivation

There are duplicate transactions. You may see that your register is out of balance or that you are being asked to add an adjustment during reconciliation.

Quicken

Note: There is a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”. If this preference is enabled, then customers will have to delete the transactions in the register.

  • If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting.
  • If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions is difficult for the customer; restore a backup file. (Important: If the backup was not made right before following the conversion instructions, do not restore one and manually delete the transactions.)

Instructions:

  1. How To Edit and Delete Downloaded Investment Transactions
  2. How do I void or delete a transaction in my account register?
  3. I have duplicate transactions in my account register

Quickbooks

  • If the transactions have not been accepted to the register, they can be deleted one be one prior to accepting
  • If the transactions have already been accepted to the register, restore a backup file and repeat the reactivation steps

Instructions:

  1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center

Issue 2: Duplicate accounts after completing reactivation

You may be unable to link to your existing account and are only given the choice to add a new account.

Quicken

  • First, confirm all accounts have been deactivated including hidden (Quicken)
  • If they are, delete the duplicate account from the account list, and then repeat the reactivation steps

Instructions:

  1. Prompted to Create New Account Instead of Using Existing Account for Online Services
    Note: If you have not added the account, follow this article
  2. How To Hide an Account
    Note: Follow steps to unhide
  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (Instructions provided by your Financial Institution)
  4. How To Delete an Account
    Note: If you have added the account, follow this article
  5. Follow through the reactivation steps provided by the financial institution

QuickBooks

  • First, confirm all accounts have been deactivated including inactive (QuickBooks) accounts
  • If they are remove/delete downloaded transactions that do not match the register in the Online Banking Center from the incorrect account
  • Repeat the reactivation steps

Instructions:

  1. Show hidden (inactive) entries in a list
  2. Remove/delete downloaded transactions that do not match the register in the Online Banking Center
    Note:
    • This should be done for the account that was mistakenly added
    • This step must be followed to attempt to delete the account or ensure that these transactions are not included in any reporting
    • Click Here for Detailed Instructions
  3. Follow the deactivation steps to deactivate the mistakenly added account and any active account held with this financial institution (Instructions provided by your Financial Institution)
  4. Hide an account (or subaccount)
    Note: this should be done for the account that was mistakenly added.
  5. Follow through the reactivation steps provided by the financial institution

Issue 3: Activated the incorrect account during reactivation process

Transactions are downloading into the incorrect account.

Quicken

  • Open the account register for the account that was linked incorrectly.
    • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps.
    • If the transactions have already been accepted to the register, restore a backup file. Ensure the customer selects the correct account to link to, when reactivating the account within the restored backup.

Instructions:

  1. Transactions Go Into the Wrong Account after Downloading Them

QuickBooks

  • Open the account register for the account that was linked incorrectly.
    • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then repeat the reactivation steps.
    • If the transactions have already been accepted to the register, restore a backup file. Ensure the customer selects the correct account to link to, when reactivating the account within the restored backup.

Instructions:

  1. Remove/delete downloaded transactions that do not match the register in the Online Banking Center
  2. Follow through the deactivation/reactivate instructions provided by your financial institution.